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November 2020 |
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Receiving a guest onboard involves everything right from verifying IDs, documents and booking numbers, filling up the guest’s registration form, checking reservation data, and collecting payments at the front desk. However, guests such as business travelers, tourists, and others prefer avoiding long queues at the hotel’s front desk for signing in. Majority of them would like to have a hassle-free and quick check-in somewhat like an advance check-in at the airport. Online Check-In has consequently become an essential component of any hotelier’s service offering.
ResAvenue's Web Check-In feature is a perfect combination of convenience and security in an online check-in system that not just enhances your guest’s experience but also serves as a contactless check-in facility during the times of the current pandemic such as COVID. Through our Web Check-In feature, your guests can easily skip at-the-counter registration, ID submission and payment work by completing the entire check-in process from their mobile device without installing an app or software. In a nutshell, you need not deal with the guests physically for check-in and can also pre-order and upsell your add-on services before their arrival. Furthermore, this drastically reduces the crowd at your hotel’s reception area and reduces your staff’s workload. It also develops your brand’s positioning and indirectly boosts your revenue with improved guest interaction and offering of services.
Post COVID, new trends are emerging for implementation in the hospitality sector. While popular hotel chains are focused at providing contactless services to their guests, ResAvenue’s Web Check-In is just the apt solution for simplifying guest check-in.
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Acting swiftly and effectively on guest enquiries is an excellent way of maximizing your business potential. Keeping this in mind, ResAvenue now offers its hotel partners the Enquiries Page on Channel Connect to engage with potential guests better and thereby increase bookings considerably. On receiving an offline enquiry for your hotel via email or phone, you can access the Enquiries form and can create new enquiries by entering details such as Guest Name, Email ID, Contact No, Check-in & Check-out date, Enquiry Type (Mail/Phone), the name of the reservation executive who added the enquiry, occupancy count and any special requirements from the guest. You can view previous enquiries (including the expired ones), edit or even cancel them from the Enquiries page. Our channel manager also enables you to access these enquiries and convert them to confirmed bookings through effective personalized communication with guests. Along with our new Enquiries page, ResAvenue is also introducing the Hold Reservation feature, which permits you to create actual reservations that deduct online inventory based on 'On Hold' booking requests placed by customers. The room will be released if payment has not been received by the specified expiry date.
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ResAvenue Extends a Warm Welcome
to Its New Partner Hotels |
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WB Hotels & Resorts
Mumbai, Maharashtra, India
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Hotel Hilltop Palace
Udaipur, Rajasthan, India
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Moon And Mars Resorts
Kanpur, Uttar Pradesh, India
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Silicon Suites
Bangalore, Karnataka, India
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Oceanic Khorfakkan Resort
Sharjah, UAE
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Hotel Highway King Bagru
Jaipur, Rajasthan, India
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Nirali Resorts
Rajkot, Gujarat, India
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Raj Motel
Lonavala, Maharashtra, India
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| Disclaimer: We do not claim ownership over the images appearing in the Hotel list section. They are used for information purposes only and in no way are meant to claim ownership over any of the above mentioned. All photos are copyrighted to their original owners. |
E-mail: contact@resavenue.com
Copyright © 2020 INFIBEAM AVENUES. All Rights Reserved. |
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