ResAvenue PhonePay is a new secure telephone based solution that will give your guests the power of making credit card payments over the telephone securely. It employs advanced phone technology ‘Interactive Voice Response System’ that allows a computer to detect touch-tones during a normal phone call. So, when a guest calls your hotel front desk to make a room reservation, he is directed through the reservation and payment process by pre-recorded voice prompts. This systematic process enables you to sell your room inventory via mobile phones or landlines without any hassles. Moreover, your guest’s sensitive card information is inputted directly into the secure system without exposure to the third party, not even your telesales executive who is managing the sale.
ResAvenue PhonePay is a secure transaction platform that allows your guest to book and pay for his reservation through a single call. The booking process is as follows:
Step 1: The hotelier has multiple phone lines and telesales executives to accept room reservations from his guests on phone.
Step 2: The guest calls on the advertised numbers published in newspapers, brochures or catalogues of the hotel for details about room information, availability, tariff etc. (All incoming calls are free).
Step 3: The telesales executive provides the guest with relevant details and closes the sale. Then the telesales executive moves to the Payment Collection Process.
Step 4: The telesales executive creates a reservation order on his Hotel Reservation Management System and records all relevant guest information (personal information, stay related information and travel information), with the exception of payment information. The telesales executive uses this reservation order number (which must be numeric only) as the Reservation ID on the ResAvenue PhonePay to further process the booking.
Step 5: The telesales executive puts the guest on hold.
Step 6: The telesales executive connects to ResAvenue PhonePay number.
Enters Hotel Code
Enters Reservation ID (The telesales executive generates a numeric code (max. 15 numbers) on his system).
Enters Tariff Amount
Step 7: The telesales executive conferences guest into ResAvenue PhonePay (3-way conference between Telesales Executive-PhonePay-Guest).
Step 8: The Guest enters his mobile number.
For Credit Card Users
Selects Card Type (All Credit Cards Accepted)
Enters Card Number
Enters the Card’s Expiry Date in MM/YYYY format
Enters the Card’s CVV number to validate card
For Cash Card Users
Selects Card Type – ITZ Card
Enters Account No.
Step 9: ResAvenue PhonePay sends information via Payment Gateway for Authorization.
Step 10: If successful, the guest hears a ‘Successful Transaction’ message & instantly receives a transaction confirmation SMS. The telesales executive disconnects ResAvenue PhonePay & continues the Reservation Process with the guest.
If there is transaction failure, the guest is transferred back to Step 8. He gets 2 more opportunities to enter his payment information successfully.
ResAvenue PhonePay is extremely safe. It uses advanced phone technology ‘Interactive Voice Response System’ that allows a computer to detect touch-tones during a normal phone call. So, even the telesales executive managing the sale will not be privy to the credit card details.
When a guest calls your hotel to place a room reservation, your telesales executive generates a booking ID which is used to securely collect payments through an automated voice prompt driven IVR (Interactive Voice Response) System. The guest enters the confidential details related to the payment (such as card number, Expiry Date, CVV number etc.) through the telephone’s keypad and instantly completes the booking process. The sensitive card information is inputted directly into the secure system without exposure to the third party.